Shipping Policy
Piku Jewellery Calcutta
This Shipping Policy applies to all orders placed on https://www.pikujewellerycalcutta.com/ .
1. Order Processing Time
- All orders are processed within 7-10 working days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Customers will receive order confirmation and dispatch details via email or WhatsApp.
2. Shipping & Delivery Timeline
- Once dispatched, orders are generally delivered within 10-12 working days, depending on the delivery location.
- Delivery timelines may vary due to courier partner operations, weather conditions, or unforeseen circumstances.
- Piku Jewellery Calcutta is not responsible for delays caused by courier services or factors beyond our control.
3. Shipping Coverage
- We ship worldwide.
- Delivery is available to most serviceable pin codes through our courier partners.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- Any additional charges such as re-delivery fees or return-to-origin charges (due to incorrect address or failed delivery) may be deducted from refunds, if applicable.
5. Order Tracking
- Once your order is dispatched, tracking details will be shared via email or WhatsApp.
- Customers can track their shipment using the provided tracking link.
6. Delivery Attempts & Failed Delivery
- Courier partners usually attempt delivery 2–3 times.
- If delivery fails due to incorrect address, unreachable contact number, or customer unavailability, the order may be returned to us.
- In such cases, re-shipping or refund (after deducting shipping charges) will be processed as per our Refund Policy.
7. Damaged or Tampered Packages
If the package appears damaged, tampered, or open at the time of delivery:
- Immediately contact us with photos/videos
- If the package is accepted without reporting damage, claims may not be honored
8. Change of Shipping Address
- Shipping address changes are allowed only before dispatch
- Once the order is dispatched, address changes cannot be accommodated
9. Contact Information (Mandatory for Payment Gateways)
For shipping-related queries, please contact:
Business Name: Piku Jewellery Calcutta
Website: https://www.pikujewellerycalcutta.com/
Email: pikujewellerystore@gmail.com
Phone / WhatsApp: +91 9163605421
Business Hours: 11:00 AM – 6:00 PM (IST)
10. Policy Updates
Piku Jewellery Calcutta reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website.
