Refund & Cancellation Policy
Piku Jewellery Calcutta
This Refund & Cancellation Policy is applicable to all purchases made on https://www.pikujewellerycalcutta.com/ and is compliant with Razorpay, Cashfree, and Indian e-commerce regulations.
By placing an order on our Website, you agree to the terms mentioned below.
1. Order Cancellation Policy
1.1 Cancellation Before Dispatch
2. Return Policy
Due to the nature of jewellery products, exchange is accepted only under limited conditions and return is not available.
2.1 Eligible Exchange Cases
accepted only if:
- The product is damaged at the time of delivery
- The incorrect item was delivered
Requests raised after receiving of 48 hours may not be eligible.
3. Non-Returnable & Non-Refundable Items
The following are not eligible for return, exchange, or refund:
- Customized or made-to-order jewellery
- Products damaged due to misuse, negligence, or improper handling
- Items without original packaging, tags, or invoice
- Items showing signs of wear, alteration, or tampering
4. Refund Policy (Gateway Compliant)
- we don't have any refund policies.
Note: Shipping charges are non-refundable unless the exchange is due to our error.
5. Exchange Policy
- Exchanges are allowed only for eligible return cases
- Exchange requests are subject to stock availability
- Any price difference must be paid by the customer
- Exchange processing timelines may vary
6. Damaged or Tampered Package Policy
If you receive a package that appears damaged or tampered:
- Inform us immediately with photos/videos
- If the package is accepted without reporting damage, claims may not be honored
7. Refunds for Failed or Duplicate Payments
- In case of failed transactions where the amount is debited but the order is not confirmed, the amount will be auto-refunded by the bank/payment gateway within 5–7 working days
- If a duplicate payment occurs, the excess amount will be refunded after verification
8. Promotional & Discounted Orders
- Orders placed during sales, promotions, or special offers may be subject to different refund conditions
- Such conditions will be clearly mentioned at checkout or on the product page
9. Contact Information (Mandatory for Gateways)
For any cancellation or exchange request, contact us at:
Business Name: Piku Jewellery Calcutta
Website: https://www.pikujewellerycalcutta.com/
Email: pikujewellerystore@gmail.com
Phone / WhatsApp: +91 9163605421
Business Hours: 11:00 AM – 6:00 PM (IST)
10. Policy Updates
Piku Jewellery Calcutta reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Website.
